Tour requirements for developers

What every tour you add to Mizan must meet, what Mizan checks, and how your team hosts live tours. Buyers see a tour only after Mizan has checked it.

How it works

Where the video must live

• Required
  On your own account on YouTube (360° video too), Vimeo, Matterport or Kuula. Mizan plays these inside its pages. A link to any other https page is shown to buyers as a link only.
• Required
  Public or unlisted, with embedding allowed. A private or deleted video, or one that can’t be embedded, is refused automatically.
• Required
  It opens for anyone, with no sign-in or password: no password-protected Matterport spaces, and no Google Drive, Dropbox or WhatsApp files.
• Required
  Published by your company’s official channel or account, or your agency’s on your behalf. Mizan’s reviewer sees which channel published each video.
• Required
  It stays online. If a video is taken down or made private, Mizan removes the tour.
• Not allowed
  Mizan doesn’t accept video files: upload the video to one of the services above and send the link.

What each tour must say

• Required
  The project it shows, from your projects on Mizan. A project that isn’t listed yet can be named; Mizan adds it before it gets its own page.
• Required
  What it shows, one place per tour:

  The unit itselfShow unitBuilding & lobbyViewsClubhouseLandscape & gardensGolf courseMarinaBeach & lagoonsPoolsSports & gymKids’ areasRetail & diningOffices & medical buildingsMasterplan & aerialConstruction progressSurroundings & roadsOther
• Required
  Real footage or a render. Anything computer-made (CGI, animation, AI-generated images) is a render, and so is a video that mixes the two. Buyers see “Computer render, not footage of the built place”.
• Required
  The month it was recorded, or made, for a render. Buyers see it.
• Required
  A show unit is labelled as one; buyers see “Show unit, not a specific unit for sale”. If a unit isn’t built yet, the tour is of the show unit or the site, labelled that way.
• Recommended
  A plain title that says what it shows (“Walk from the clubhouse to the lagoon”), not a claim (“The best view in New Cairo”). Unit type and details (bedrooms, m²) help buyers.

What must not be in a tour

• Not allowed
  Prices, payment plans, discounts or offers, on screen, in the title or spoken. They go out of date, and Mizan shows a price only with a source and a date.
• Not allowed
  Another developer’s project, or stock footage of places that aren’t in the project.
• Not allowed
  Anyone recognisable (residents, staff, children) who didn’t agree to be filmed: blur them or leave them out.
• Not allowed
  Anything you don’t have the rights to, including the music.

Quality

• Recommended
  Video: 1080p (Full HD) or better, landscape (16:9), steady (a gimbal or stabiliser), in daylight, without heavy filters.
• Recommended
  360° video: uploaded to YouTube as a 360° video, so buyers can look around.
• Recommended
  360° photos on Kuula: full panoramas. Matterport: a fully processed space covering every room the tour shows.
• Required
  Aerial footage: filmed with the permits Egyptian law requires for drones.
• Recommended
  Short and complete, one place per tour: about 1–3 minutes for a place, up to about 5 for a unit.

What your team confirms with every tour

• Required
  We own this footage or have the right to publish it, including the music.
• Required
  It’s from our official channel or account, and it shows the project and place we chose.
• Required
  Anyone recognisable in it agreed to be filmed.
• Required
  It shows no prices, payment plans or offers.

What Mizan checks, and what happens next

• Required
  Automatically: the link; that a YouTube, Vimeo or Matterport video exists and can be embedded (Kuula and other links are checked by the reviewer); duplicates; at most 60 tours a day per upload link.
• Required
  By a person: that it comes from your official channel, shows the project and place you chose, and is labelled correctly.
• Required
  Approved: it appears on the project’s page on Mizan and on its listings (within about an hour), with its labels: real footage or render, the month, and “Supplied by” your company. A player loads only when a buyer presses Play.
• Required
  Not approved: your upload page shows the reason. Fix it and send it again.
• Required
  Mizan can remove a tour at any time: a broken link, a change to the project, or a complaint. Ask Mizan to take one down and it will.

Live tours: hosting them

• Required
  A team name buyers see (for example “Emaar Misr sales team”), and a contact for Mizan only: a phone number or email that reaches whoever arranges tours. Buyers never see it.
• Required
  The days and hours you can take tours (Cairo time), and the languages.
• Required
  Live video, in person, or both. A video tour runs on WhatsApp video or Google Meet; Mizan confirms the time and how to join with the buyer and your team.
• Required
  Only places you can actually show during those hours.
• Recommended
  On site: a phone with a steady 4G/5G or Wi-Fi connection, a stabiliser and a charged battery. For in-person tours, a clear meeting point in the note.
• Required
  During the tour: start on time and show what the buyer asked to see. If something isn’t built yet, say so and show the show unit or the site. Quote prices and payment plans only from your current official price list.
• Required
  Privacy: the buyer agreed to share their name and number with your team for this tour only. Use them only for it, and don’t add them to marketing lists without their separate consent (Egypt’s Personal Data Protection Law).
• Required
  After the tour: tell Mizan the same day whether the buyer came or didn’t show. It’s recorded on their enquiry.
• Required
  Changes: send new days or hours from your upload page before they change. Mizan approves every setup before buyers can book, and until then the project shows no live tours.

Go to your upload page

No upload link yet? Ask Mizan for one.